FAQ

Frequently Asked Questions

We decided to add the word nursing to our name because TLC specializes in caring for what we call ‘special needs pets’. These are cats and dogs that are not always able to spend a day or several days at a regular pet care facility either because they are sick, older, anxious, require a regimen of medications, are less mobile or are not social with other pets.  

Having to interact with pets that are younger, who spend the day romping or hiking with 10 – 20 other dogs does not work for special needs pets. Thus, TLC offers a one-on-one service for these special needs pets that keep them enriched, medicated, healthy and happy. We offer wellness therapies as well such as pet massage and pet Reiki.  Finally, to keep the pets active and sharpen their mental acuity, we offer the TLC Dog Enrichment Academy, offering daily activities such as problem solving, scavenging, and play. In this way, we help to ensure their experience at TLC is as stress free and comfortable as possible.

Tender Loving Care Pet Nursing Hotel, is a luxury hotel for pets. We feature premium luxury suites with full glass doors pets can see out of. Each Suite is custom decorated and includes premium bedding like Big barker Beds, and yes, some even have TV’s. Our team is on-site 24 hours day to walk, play, enrich and send daily digital updates with pictures to pet parents. Treat Time and separate Cuddle Time is three times a day. The TLC Experience is like no other.

We care for all cats, dogs and the occasional rabbit! If your pet needs special care, love, and attention, TLC is the place for them!!

Since we opened in May, 2020, we have cared for many, many pets who suffer from anxiety. Perhaps they are nervous, have separation anxiety and/or do not like/socialize well with other cats or dogs. TLC is the perfect environment for these pets as we offer one-on one care.

For our feline friends TLC features a special Cat Penthouse upstairs away from the dogs where they have their own oasis with cat towers, scratch boards, hammocks and windows to see out of. Each cat suite features glass fronts and a small fish tank to help relive their stress. It’s a lovely space dedicated to just cats!  

Finally, if you have a cat or dog with any type of chronic or acute illness, such as diabetes, kidney disease, epilepsy, or cancer TLC is ready and able to care for these special needs pets as well.

Absolutely! We can even provide care for rabbits!

Yes! We care for both healthy and special needs pets. We prioritize helping ailing pets stay comfortable and relaxed. If that means caring for their healthy friend, we’re happy to co-board them together.

YES! We love to show off TLC Pet Nursing Hotel! You are more than welcome to tour anytime during our business hours. Once you have visit, we are confident that you will not want to board your pet anywhere else! Give us a call to set up a tour (785) 329-6141.

Shot records, medications, medical records regarding their condition, enough food to last for their stay, toys and blankets, and anything else that will help them feel at home.

When you come in to drop your pet off for the first time, one of our veterinary technicians will lead you through a brief consultation covering your pet’s medical history, specific conditions, and their needs and personality. Make sure to bring your immunization records, medication, and medical records if applicable.

Please bring vaccination records, any medications, food, emergency contact numbers and any personal items. You may bring beds, chew toys, or any manageable item that will enhance your pet’s stay. We ask that for your pet’s safety, do not bring any glass or ceramic items. While we take every possible precaution to return all belongings in good condition, we recommend cherished items stay at home.

YES, and we highly encourage it! The best thing for the health of your pet is to stay on their regular diet. Changing your dog’s diet may result in an upset stomach while staying at Tender Loving Care Pet Nursing Hotel. If you bring food for your pet from home, we ask that you pre-bag the appropriate amount of food for your stay. 

We do have a premium veterinary diet, Hill’s Prescription Diet i/d, available for your convenience, should you run out or feed the same at home, at a cost of $8 per meal. A wellness food, Hill’s Science Diet is also available for $5.00 per meal, $8.00 per meal for large dogs. Please leave bowls at home because we provide them for all of our guests.

The safety of your pet is our top priority. For our canine family members, we will need proof of the DHPP, Rabies, and Bordetella vaccines. 
For our feline guests, we will need to see proof of a current FVRCP and Rabies vaccine.
All vaccinations must be administered by a veterinary professional.

Yes, reservations are required for daycare, dog enrichment and overnight boarding. Reserve online or call (785) 329-614. We recommend making your reservation as soon as possible, especially during busy times of the year. A non-refundable deposit is required to hold your reservation. A $70 non-refundable deposit is required to hold your overnight boarding reservation, $50 for cats. Daycare reservations require a $50.00 no-refundable deposit for cats and $40.00 for dogs.

If your pet needs veterinary care while during his or her stay Tender Loving Care Pet Nursing Hotel staff will consult with your pet’s primary veterinarian, we will even transport your pet to that medical professional if necessary. If this is not possible, we contact and transport, if necessary, to the local Topeka Emergency Clinic. By signing the TLC Pet Parent Agreement, you are giving TLC permission to take these actions. At TLC, our goal is to be the best place for your pet when they aren’t at home, and that means ensuring a happy, healthy and safe environment.

Our operating hours are 7:00am – 6:00pm. We are staffed on-site 24 hours a day.

7:00am. If you need an earlier check-in time, please advise the team member making your reservation. There is a $10.00 charge for early check-ins.

Overnight check-out is before 10:00 am each day. Late check-out after 10:00am. is $40.00. 

We close at 6:00. All pick-ups/check-outs between 6:00pm – 7:00 will incur a $10.00 late charge. If it is extremely necessary to pick up your pet after 7:00 pm, there is a late charge of $20.00.

We are not able to support check-outs after 8:00pm.

We cater to cats and dogs, regardless of breed or special needs. For their own safety and the safety of other guests, we are not able to accept unneutered male cats, guests in heat or those that may be coming into heat, guests that are pregnant, or contagious diseases. If you have additional questions, please contact us.

We do not have restrictions on the breeds that can stay at TLC Pet Nursing Hotel, however, we do not accept pets that are aggressive and put the safety of our staff at risk.

We accept credit cards, cash, checks, and now Care Credit (for care $200+).