FAQ

Frequently Asked Questions

We decided to add the word nursing to our name because TLC specializes in caring for what we call ‘special needs pets’. These are cats and dogs that are not always able to spend a day or several days at a regular pet care facility either because they are sick, older, anxious, require a regimen of medications, are less mobile or are not social with other pets.  

Having to interact with pets that are younger and can happily spend the day romping or hiking with 10 – 20 other dogs does not work for special needs pets. Thus, TLC offers a one-on-one service that keeps these special pets enriched, healthy and happy. We also provide their medications, as necessary. 

We also offer Pet Massage and Pet Reiki wellness therapies.  Another unique offering that keeps pets active and sharpens their mental acuity is our TLC Dog Enrichment Academy. Pets in the academy enjoy daily activities like problem solving, scavenging, play and light obedience training. 

We work hard to make sure your pet’s experience at TLC is as stress free and enjoyable as possible.

Tender Loving Care Pet Nursing Hotel is a luxury hotel for pets. We feature premium luxury suites with full glass doors pets can see out of. Each Suite is custom decorated and includes premium bedding like Big Barker Beds, and yes, some even have TV’s. Our team is on-site to walk, play, and care for your pet. Treat Time and separate Cuddle Time happens three times a day. We also send daily digital ‘report cards’ with pictures to pet parents which give them peace of mind while away. The TLC Experience is like no other.

We take care of all cats and dogs. If you want your pet to receive customized care, love, and attention, TLC is the place for them!!

Many of our pet guests suffer from anxiety. Perhaps they have separation anxiety, storm anxiety and/or do not like to socialize with other cats or dogs. TLC is the perfect environment for these pets as they receive one-on one care.

Finally, if you have a cat or dog with any type of chronic or acute illness, such as diabetes, kidney disease, epilepsy, or cancer, TLC is ready and able to care for these special needs pets as well.

At TLC, we realize that it is very stressful having dogs close to cats. Thus, Tender Loving Care Pet Nursing Hotel features a special Cat Penthouse upstairs away from the dogs where our feline friends have their own oasis with cat towers, scratch boards, hammocks, and windows to look out of. Each cat suite features glass fronts, and there is even a small fish tank for the cats to look at. All these amenities help keep your cat’s stress at a minimum.

Yes! We care for both healthy and special needs pets. We prioritize helping anxious pets stay comfortable and relaxed. If that means also caring for their healthy sibling/friend, we are happy to board them together in the same suite.

YES! We love to show off TLC Pet Nursing Hotel! You are more than welcome to tour anytime during our business hours. Once you have seen and experienced our deep care for pets, we are confident that you will not want to board your pet anywhere else! Give us a call to set up a tour (785) 329-6141.

Yes! We care for both healthy and special needs pets. We prioritize helping anxious pets stay comfortable and relaxed. If that means also caring for their healthy sibling/friend, we are happy to board them together in the same suite.

Please bring food, treats, any medications, a toy and anything else that will help them feel at home. First-time boarders often benefit from having a recently worn clothing item that belongs to the owner. In our experience, having mom or dad’s scent in their suite can have a calming effect on your fur baby.  While we take every possible precaution to return all belongings in good condition, we recommend cherished items stay at home.

When you come in to drop your pet off for the first time, one of our Team Members will review your pet’s feeding requirements, any medication needs and any special instructions you may have to ensure your pets needs are met.

Overnight Boarding: Check-in is any time between 7:00am and 6:00pm There is a $10.00 charge to check-in earlier.

Pets do best with a regular diet, and sudden changes in their diet may result in an upset stomach and/or diarrhea.  If you can, it is best to bring food for your pet from home. We use special Kinn® Kleanbowls which are disposable bowls, for our guests, so you can leave your bowls at home. 

If you do not bring food, or your pet runs out of food while in our care, we have BOTH Hill’s Science Diet pet food and Hill’s Prescription Diet pet food. We will feed your pet those products, if necessary.

The cost is $6.00/meal for Science Diet and $8.00/meal for Prescription Diet. There is a slight upcharge for large breed dogs.

The safety of your pet is our top priority. For our canine family members, we require need proof of the DHPP, Rabies, and Bordetella vaccines. For our feline guests, we require proof of a current FVRCP and Rabies vaccines.

All vaccinations must be administered by a veterinary professional. In most cases, we will call your veterinarian of record and procure the vaccine records prior to your stay. If your pets’ vaccines are not current, we will ask that you make an appointment asap prior to the reservation at TLC.  We cannot allow an unvaccinated pet to stay at the hotel. At TLC, our goal is to be the best place for your pet when they are not at home, and that means ensuring a happy, healthy, and safe environment.

Yes, reservations are required for daycare, dog enrichment and overnight boarding.

You can reserve online or call (785) 329-6141. We recommend making your reservation as soon as possible, especially during busy times of the year such as holidays. 

Overnight boarding reservations require a non-fundable deposit.
$80.00 for dogs and $60.00 for cats

Daycare reservations do not require a deposit.

If your pet needs veterinary care during his or her stay at TLC, you will be contacted and consulted. If you agree, our staff will consult with your pet’s primary veterinarian; we will even transport your pet to that medical professional, if necessary. 

If veterinary care is needed after hours, we will contact and transport your pet to the local Topeka Emergency Clinic.

By signing the Tender Loving Care Pet Nursing Hotel Pet Parent Agreement, you are giving TLC permission to take these actions.

Our hotel is open to the public daily, 7:00am – 6:00pm. Please note, we are not open for drop-offs or pick-ups on the following holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Daycare
We close at 6:00pm. All pick-ups/check-outs between 6:00pm – 7:00pm will incur an additional $10.00 late charge. If it is extremely necessary to pick up your pet after 7:00 pm, there is a late charge of $20.00. We are not able to support check-outs after 8:00pm.

Overnight Boarding
We ask that you pick up your pet by 10:00am on the last day of overnight boarding. If you are picking up your pet after the 10:00am check-out time, we will add a $47.00 daycare fee. As noted above, we close at 6:00pm. All pick-ups/check-outs between 6:00pm – 7:00pm will incur an additional $10.00 late charge on top of the $47.00 daycare fee.  If it is extremely necessary to pick up your pet after 7:00 pm, the late fee increases to $20.00. We are not able to support check-outs after 8:00pm.

For their own safety and the safety of our staff and pet guests, we are not able to accept the following pet guests:
* unneutered male cats and dogs
* guests in heat or those that may be coming into heat
* guests that are pregnant
* guests that have a contagious disease. 

If you have additional questions, please contact us at 785-329-6141.

No, we do not have restrictions on the breeds that can stay at TLC Pet Nursing Hotel. However, we do not accept pets that are aggressive and put the safety of our staff and pet guests at risk.

We accept credit cards, cash, and checks.